I can’t believe I can say that I’ve been in the travel business for more than two decades now. I started back in the early days of Tripadvisor, which at the time was just a small travel forum — long before automatic booking systems existed. Guests would post questions, and fellow travellers or local operators like me would respond. If someone wanted to join a wine tour, we would simply exchange emails. I used to email with every single guest. It was extremely time-consuming,